What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, sign up to a course or trip or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, emergency contacts, medical details, or other information as required. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To process transactions and to deliver services your requested
In accordance with industry best practice and British Canoeing guidelines, we will share your information where required with coaches, leaders and others who require it in order to deliver services you have requested
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Content submitted to this website (e.g. text, photographs, vidoes, or other media)
; You may only upload, post, submit or send Content to this website to which you own all intellectual property rights or for which you have the authorisation of the person who does own those rights.
; By uploading Content to this website, you grant a worldwide, non exclusive, royalty-free, irrevocable, perpetual right and licence to use, reproduce, distribute, store, transmit, broadcast, publish, publicly perform and publicly display the Content, in whole or in part, by any media; and to modify, reformat, adapt, translate and create derivative works from the Content, in whole or in part.
How do we protect your information? We implement a variety of security measures to maintain the safety of your personal information when you place an order
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private financial information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we use cookies? Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to understand and save your preferences for future visits.
Do we disclose any information to outside parties? Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act ComplianceBecause we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
General Data Protection Regulations 2018Any information collected by us to book courses or events, including the questions as to your health and ability will be used by us to process your booking for the course and for attending to your safety whilst you are on one of our courses. Where required, this data will be shared with British Canoeing. This data will be retained for up to seven years for the purposes of informing potential insurance claims and then deleted, in compliance with our
Data Retention Policy. Under the GDPR, you have rights over your data:
; The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
; The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request we complete the information you believe is incomplete.
; The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
; The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
; The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
; The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the website.
Our contact details
Our contact details, together with the documents governing our policies, can be found on our website
here.